Customer Support
What are the care steps for my Sandora items?
To preserve the quality of your furniture, maintain its look by utilizing soft cloths. Our craft experts suggest tailored cleaners for all premium surfaces to protect their structural form and organic elegance.
When can I expect my recent order to arrive?
Most deliveries arrive in 5-10 days. Larger or bespoke commissions might take between 15 days to six weeks, as each piece aligns with our hand-crafted manufacturing timelines and current stock levels.
Is there a penalty charge for returning goods?
Returns processed within a month of receipt incur no extra charges. Please note the initial transit expenses are kept by us, unless we sent the incorrect products due to a logistics mistake.
Is global distribution available?
Presently, we ship to specific global regions. Reach out to our representatives at info@sandoragroup.online to go over the unique delivery rates and possibilities for your home country.